Terms and Conditions
- Heat Line & Third-Party Film Disclaimer
UK Auto Pro cannot accept responsibility for damage to rear window heat lines when removing
window film that was installed by a third party. As we do not know the type of film used or the
method of installation, any such removal is carried out at the customer’s own risk. - Insurance & Damage Claims
All technicians and franchisees are fully insured. Any damage to heat lines, scratches to the
vehicle, tears in upholstery, broken rear lights, or similar issues that occur during the course of
service will be covered by the technician’s insurance provider, not by UK Auto Pro.
To support any claim, clear photos and/or videos of the reported damage will be required. A
proper investigation will be conducted to confirm that the damage was not present prior to the
technician carrying out the work.
For transparency and protection of both parties, technicians take photos of the vehicle before
and after completing the service to document its condition. These records are used to verify the
vehicle’s state and to protect against claims for damage that may have already existed prior to
the technician handling the vehicle. - Lifetime Ownership Warranty
The Lifetime Ownership Warranty applies solely to the window film and the installation service
provided. It does not cover any damage to the customer’s vehicle, including but not limited to:
Scratches or scuffs to paintwork
● Broken or cracked glass
● Damaged window seals or trims
● Electrical faults related to window switches or door panels
● Interior panel misalignment caused during or after installation - Post-Service Inspection
Customers are strongly advised to inspect their vehicle immediately after the service has been
completed and to report any concerns to UK Auto Pro head office as soon as possible for proper
coordination with the technician or franchisee. - Legal Compliance & Scope of Quotation
All quotations provided are for the rear half of the vehicle only. Please speak directly with your
technician should you wish to include the front driver and passenger windows, as these are
subject to legal restrictions.
Please note that we do not offer windscreen tinting, as UK law requires a minimum of 75% light
transmittance on windscreens. - Cancellations, Deposits & Refunds
All window tinting bookings require a minimum of two (2) full working days’ notice for
cancellation in order to qualify for a deposit refund.
All approved refunds are subject to a £5 card processing fee.
UK Auto Pro reserves the right to refuse installation and void any refund if the customer fails to
provide full, correct, and accurate details of the installation location, or if incorrect or misleading
information is supplied. This includes, but is not limited to, inaccessible locations, restricted
access areas, or locations that differ from those confirmed at the time of booking. - Arrival Time
Due to external factors such as traffic conditions or delayed prior appointments, we are unable
to provide an exact time of arrival. However, we will make every reasonable effort to keep
customers informed of any changes or delays. - Additional Charges
The quoted price covers the rear half only. Additional charges will apply for:
● Removal of existing window film
● Front windows
● Sun strips - Weather Conditions
In the event of extreme weather conditions, including but not limited to strong winds or heavy
rainfall, we may need to reschedule the appointment to ensure service quality and completion. - Power Supply Requirement
To allow the technician to complete the service effectively, access to a suitable power supply is
required on the day of installation. If this is not available, alternative arrangements must be
made in advance.